Job Family Descriptor
Responsible for planning, designing and developing solutions and service products riding on network or across multiple network layers such as CDN, Enterprise, Ethernet, IP, Wireless, Mobile Broadband, etc. Gather requirements, prepare architecture design, conduct technical and cost feasibility study, implement and resolve issues to support networks globally to meet timelines and customer requirements. Maintain and administer internally developed and third party applications. Responsible for developing and designing all network systems including storage, load balancers, servers, and routers/switches. Develop tools to proactively monitor the network on aspects such as utilization of backbone, alerts taking place etc. Lead the process on all stages such as concept, design, testing and implementation that will improve the performance and reliability of network systems. Define the work process flow between different functions for new implementations, existing network support and network tracking. Also define parameters, guidelines with respect to network tracking, data management for NOC team. The group plans manpower, infrastructure, budget requirements for the development and testing of software based on discussions with the products, operations and customer teams. Resolve issues on network systems based on escalations from the end user. Evaluate and validate new technologies to improve customer satisfaction.
Level Descriptor
Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area.
Purpose – Broad objective of the role
Operating Network – Key External
Operating Network – Key Internal
Size and Scope of Role – Financial
Size and Scope of Role – No. of direct reports
Size and Scope of Role – Total team
Size and Scope of Role – Other parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills
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