About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • Partner with Senior Leaders, Global Process Managers (GPM) and Stakeholders on various initiatives, in line with organization objectives

  • Continually reviewing all assigned processes in order to identify opportunities for quality and process design improvement

  • Ensuring total customer satisfaction by providing quality service, submitted in a timely manner and communicated effectively

  • Continuous Improvement in Productivity to the standards prescribed from time to time

  • Manage data & information support for all the key initiatives of business units across Retail Bank / Private Banking supporting countries & group teams.

  • Participate in Projects by performing UATs as & when required (e.g. UATs on report conversion/migration due to Data-Mart enhancements).

  • Work with Group Analytics team on setting up guidelines related to data security governance in line with Group Policies and monitoring/tracking the team&rsquos compliant

  • Provide guidance to Group/Country Analytics teams on matters related to data governance and solutions to enable delivery of information to stakeholders in a secured, timely and efficient manner

  • Work closely with technology and Ops function and the data warehouse team on solutions to resolve identified production issues which are impacting existing infrastructure /solution covering data quality, data assurance, refresh timeliness, data security governance

  • Manage the infrastructure need of the internal team

  • Proactively managing /monitoring the processes around data warehouse access application, approval and user access review

  • To work closely with the Project teams (Business & Technology), to review the integration of new functionality / technology implementation projects initiated and ensure that these projects are in line with the Information Management Policy requirements

  • Manage analytics support for all the key initiatives of all segments/products of Retail Bank / Private Banking

  • Extend analytics support spanning across entire gamut of business (Customer Acquisition, Portfolio Management, New Product Development)

  • Manage analysis & reporting across all Retail products/segments / Private Banking

  • Manage processes leading up to scorecard performance tracking and incentive calculation

  • Interact with metrics owners across various functions and get end to end understanding of the metrics and applicability of the same across various Scorecards

  • Liaise with customers on the periodic review and re-negotiation of Service Level Agreements and any other related performance and quality measures

  • Upholding the Values of the Group and Company at all times

  • Responsibilities include training co-colleagues & work supervision

  • Provide development opportunities through regular engagement, ensuring that all staff is aware of the opportunities available in order to help them succeed within their role

Our Ideal Candidate
Key Competencies & Experience

  • Strong Analytical and Strategic mindset, coupled with a thorough understanding of analytics and in Banking Industry

  • Ability to design and build structured processes with consensus of key leaders in the wider organisation.

  • Ability to understand and connect business drivers and rationale for and application of those relevant to the Performance management processes.

  • Significant experience of working with senior management team and of interfacing with and influencing senior stakeholders.

  • Able to quickly establish credibility when representing the Group, presenting a positive, persuasive and professional presence and have an excellent communication, analytical and decision-making skills.

  • Substantial experience of banking, depth and breadth of knowledge in processes especially in the areas of analytics and related processes

  • Strong ability to understand analytics and its drivers and synthe them into meaningful analyses as required. Design analysis & interpretations as required to facilitate management decision making.

  • Experience of having led large teams including senior & experienced professionals.

  • A leader, a team player with the management ability and track record to secure the confidence and respect of the peers, stakeholders and the executive management team.

  • Ability to culturally orient in diverse & international team environment and lead and inspire multi-disciplinary teams.

  • Ability to work effectively under pressure, multi task, lead through ambiguities, influence where he/she does not have direct authority & build on unstructured formative situations

Qualifications/Skills

  • BE / B.Tech/MCA with (or) MBA / Chartered Accountant with 6+ years of hands on SAS experience, process re-engineering, and organisation Design

  • Strong understanding of financial industry, specifically banking products and services and Business Intelligence tool

  • Exposure in a large international Bank in driving performance effectiveness / business analytics

  • Effective communication skills, including presenting and influencing senior management.

  • Leadership skills and ability to influence others in decision making

  • Relationship and stakeholder management skills is important

  • Initiative and proactive thinking

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.


Source link