Job Summary
* Manager – Collections
Job Purpose
This position is open with Bajaj Finance ltd. • Customer Satisfaction • One Stop solution for any Collection related Queries of branch walk-in customers
Job Duties & Key Responsibilities
* Duties and Responsibilities – • Responsible for giving end to end solution for any collection related complaints to the walk-in customers • Responsible to coordinate with all collection departments (Credit cards, GCL, NPL, SF, Digital, Non-Digital, SAL, PLCS,) to resolve the complaint • To maintain trail of complaints and ensure on time closure in system • To Co-ordinate with Branch Customer Service Team
Required Qualifications and Experience
* • Excellent Customer handling skills • Knowledge of Collection Process & Hierarchy • Decisiveness • Solution Oriented Approach • Proficient in MS Excel and Advanced Excel • Good communication skills & Negotiation Skills • Demonstrated ability to lead from the front & excellent relationship skills.
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