DESCRIPTION
Customer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing worldclass support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.
This role supports the Buyer Risk Prevention (BRP) organization under CTPS, whose mission is to keep Amazon stores safe and trustworthy for Customers and Selling Partners by ensuring Customer accounts are not used to commit fraud and abuse and ensure bad actors do not profit on Amazon. We address and prevent risk across four key areas: (1) Preventing bad actors from creating or compromising accounts (Identity Risk), (2) Preventing fraudulent orders (Payments Risk), (3) Preventing violations and abuse of our policies (Buyer Abuse), and (4) Preventing financial disbursements to bad actors (Bad Actor Disincentives).
Responsibilities
. Manage complex initiatives, delivering critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts require you to work with multiple teams in and/or across organizations.
. Accountable for the overall strategy of a program. Your program meets challenging business goals and/or shows measurable improvements in your customer’s experience, business or employee efficiency or execution, compliance adherence, financial or other metrics, etc.
. Understand the interdependencies of the business problems you help solve. Influence team priorities and business strategy through data-driven contributions.
. Communicate ideas effectively, verbally and in writing, to a wide range of audiences including senior leaders. Foster a constructive dialogue, harmonize discordant views, and lead consensus building.
. Define clear goals and objectives. Drive decisions in your program area about what projects move forward and in what priority order. You proactively identify risks and bring them to the attention of your team and stakeholders with plans for mitigation before they become roadblocks.
. Apply project management best practices increasing the productivity and effectiveness of the teams with whom you work.
. Actively participate in the hiring process as well as mentor others – improving their skills and ability to get things done.
BASIC QUALIFICATIONS
. 5+ years of experience in program or project management
. Experience defining program requirements and using data and metrics to determine improvements
. 5+ years of experience working cross functionally with tech and non-tech teams
. 5+ years of experience delivering cross functional projects
. 5+ years experience in program or project management
. Experience defining and executing against program requirements, using data and metrics to determine improvements
. Experience defining requirements, facilitating progress and identifying blockers.
. Experience working in Learning & Development
. Experience implementing repeatable processes and driving automation or standardization.
. Experience owning program strategy and end to end delivery.
. Bachelor’s Degree or Equivalent Experience
PREFERRED QUALIFICATIONS
. 5+ years experience working cross functionally with tech and non-tech teams.
. Education or certification background such as MBA, PhD, Six Sigma or Lean Techniques
. Ability to work independently and demonstrate sound judgment in ambiguous situations.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us .


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