Essential Responsibilities:
• Responsible for supporting Fiserv-First Data for the controllership accounting and
customer service operations team
• Subject matter expert on Fiserv-First Data accounting data mapping
• Research and resolve suspense activity from Settlement Into The Future (SITF) and
identify and communicate Treasury system Suspense
• Liaise between end users and Fiserv-FD staff including opening tickets and following
them through to problem resolution
• Provide project support including development of project plan tasks and creation of
detailed test scripts
• Recommend process improvements and automation in new and existing processes
• Provide after-hours or weekend support during client conversions and system upgrades.
• Provide support and training for Discoverer application and perform monthly user audits.
• Monitor system interfaces into the general ledger to ensure accurate and timely
journalization.
• Provide support and training on financial applications including Discoverer, APEX and
SITF.
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