Content Development (85%):
• Research and analyse the available product information from requirements, specifications and user stories
• Interview Business Analysts, Product Managers, Developers, QA Analysts, etc. to gather the necessary information
• Develop, publish and maintain defect-free end-user documents corresponding to release timelines.
• Interact with the cross-functional teams and learn the assigned product/application
• Abide by company, department and team policies, procedures and standards, including templates, style guides and processes
• Participate in the review cycles (Self, Peer and Technical) before the client deliverables
• When necessary, identify and remedy the gaps in existing content
Other Activities (15%):
• Attend and participate in team/project related meetings and activities
• Participate in peer review
• Train, mentor and assist junior and/or new team members
• May participate in recruitment process
Task Complexity
• Tasks are seldom straightforward, routine and repetitive
• Almost always tasks are varied and moderately complex
• Almost always tasks are highly complex
Discretion of Judgment
• Tasks are seldom to follow set guidelines and procedures
• Occasionally receive clear instructions
• Occasionally has authority to make significant choices and decision without guidance or direction
SUPERVISION RECEIVED:
• Reports to Documentation Team Lead, Supervisor, or Manager
• Receives high-level direction on project assignments
• Prepares own schedule based on business priorities
• Performs most tasks independently
• Output is seldom reviewed for quality
• Errors may cause major rework and/or failure to meet deadline on specific projects. High volume of support calls due to missed or incorrectly documented functionality. Potential loss of customer good will and/or customer downtime.
QUALIFYING JOB KNOWLEDGE, SKILLS, & ABILITIES:
• Required:
o Bachelor’s degree in English, Journalism, Writing or a related discipline or equivalent-related job experience
o Impeccable writing skills
o Strong communications skills
o Strong problem solving skills
o Good organization skills. Must be able to handle multiple tasks concurrently
o Must be a strong team player
• Preferred
o Knowledge/experience of single-sourcing authoring tools
o Knowledge/experience with Agile methodology
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