Job Description
IT Trainer – Public Safety (Home Based)
An exciting opportunity has arisen for an IT Trainer to join our forward thinking training team. This is an external facing role designing and delivering IT education and training services to enable customers to gain maximum understanding of our innovative Public Safety software products.
KEY TASKS & RESPONSIBILITIES
As a Trainer, your main responsibilities will include but are not limited to;

  • delivering training programmes to clients either in a group classroom setting or online through virtual webinars or on a one-to-one basis;
  • conducting training needs analysis
  • designing course materials and other documents such as handouts, manuals and exercises to suit a wide audience ranging from end users to system administrators
  • developing train-the-trainer packages.
  • Preparing the learning environment and resources, including setting up IT equipment;
  • organising and marketing courses to meet the needs of learners and demands of business
  • supporting projects with any training consultancy required to define training strategies for our customers
  • supporting and coaching learners using a learning portal or self-learning packages
  • Monitoring and evaluating the effectiveness of training and course outcomes;
  • liaising with external course providers, employers, clients, examining bodies and software companies, etc.
  • taking responsibility for maintenance of hardware and software used for training purposes and recommending repairs and upgrades to management where appropriate;
  • keeping up to date with relevant systems, software and online training technology;
  • dealing with administrative records.

    • Qualifications
    Software & Knowledge

  • Must be proficient in the use of Microsoft office (Word, PowerPoint etc).
  • Proficient in the use of Google applications (Gmail, Drive, Sheets etc)
  • Knowledge of online training delivery solutions, such as WebEx, Google Meets and Teams
  • Knowledge of training methodologies and learning styles
  • Knowledge of training design principles
  • Knowledge of learning evaluation methods
  • Knowledge of Learning Management Systems (preferably Moodle/Totara)

    • Essential
    Experience of:

  • design and development of high quality training packages using various training development methodologies (e.g. ADDIE) for different delivery formats (e.g. classroom, virtual)
  • developing training strategies to meet needs of customers training needs
  • learning and delivering training on software packages
  • conducting training needs analysis
  • Experience of developing engaging e-learning content and media for LMS

    • Desirable

  • Any public safety (such as police, prison, control room) market experience
  • Any CIPD or other professional training body recognised qualification
  • Knowledge of Madcap Flare
  • Knowledge of Adobe Captivate or Storyline and Camtasia
  • Knowledge of screen capture tools (e.g. SnagIt)

    • Personal skills

  • Have a strong passion for delivering creative, high quality, engaging training to diverse audiences at all levels
  • Interpersonal skills that enable you to engage with people at all levels, motivate others and change people’s attitudes when necessary
  • Have excellent communication skills, both written and verbal
  • Demonstrate excellent team working ability
  • Have great attention to detail
  • Be proactive and self motivated
  • Demonstrate the ability to plan and manage your time and to meet deadlines and objectives
  • Good personal presentation as well as presentation skills
  • Have a personal commitment to continually improve your own knowledge and skills and keep up to date with the latest developments in the industry
  • Must be able to deal with customers even under pressure and maintain a professional outlook at all times.
  • A willingness to learn and a can do attitude

    • Additional Information
    Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.
    All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Data Barring Service (DBS) check may also be required. Must have or be able to gain NPPV or SC security clearance
    Northgate Public Services is an equal opportunities employer, welcoming applications from all communities.


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