Job Description
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible – and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
From building next-generation apps and microservices in Kotlin tousing AI to help protect our customers from fraud, you could be doing transformational work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bringground-breakingand diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career.
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible – and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
From building next-generation apps and microservices in Kotlin tousing AI to help protect our customers from fraud, you could be doing transformational work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bringground-breakingand diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career.
- Lead day to day operations and provide 24/7 support for EBI platforms.
- Lead Service Restoration bridge calls for application and/or Infrastructure outages.
- Collaborate with vendor partners and other AET teams to resolve major outages.
- Provide analysis & support to ensure there is proper leadership attention the time of outages
- Lead root cause analysis (RCA) efforts to avoid repeat occurrence of issues
- Identify and lead Infrastructure Services Availability Management initiatives with focus on continual service improvements.
- Install, upgrade, configure and maintain Informatica components including PowerCenter, PowerExchange , Metadata manager
- Recommend and implement the automation of different administration tasks with shell scripts, command-line utilities or maps.
- Coordinate with Informatica support for patches and bug fixes.
- Proficient in working with ADS/LDAP configuration and user management.
- Understand complex Informatica maps, workflow and session logs, and participate in configuration and performance tuning of respective objects to meet the performance and recovery objectives.
- Conduct infrastructure performance and security assessments.
- Coordinate with development and infrastructure groups to prepare and implement planned maintenance outages.
- Work with infrastructure teams to ensure an effective operating environment, on-going optimization and tuning of Informatica objects and environment.
- Communicate effectively with management and provide timely communication on issues, business impact, mitigation and resolution plans and statuses
- Manage and lead onshore and offshore team members.
- Evaluate operational readiness for new utility solutions and optimize current processes.
- Provide strategic recommendations for Data integration tools and Informatica roadmap including tool specific features and options, expected to explore all aspects.
- Make decisions on Informatica Architecture, addition of other tools and technologies to solve on premise and cloud data integration needs.
- Responsible for keeping up with tool specific features and options and acquire deep understanding and cross-train team members on need basis.
- Participate in off-hours support activities as needed.
Education & Experience:
- Bachelor’s or Master’s Degree in Computer Science, Computer Engineering, Information systems or equivalent work experience, is preferred
- Hands-on experience working on Informatica PowerCenter, PowerExchange and other ETL technologies
- Experience in using Informatica PowerExchange to read/write Mainframe files
- Understanding of SQL queries and understanding of various Databases, DB2, Oracle DB, Netezza, YellowBrick
- Unix/Linux scripting experience
- Experience developing post-implementation reviews and drive RCA efforts
- Solid understanding of IT Service Management Processes (ServiceNow, Incident, Problem, Change, Performance & Capacity).
- Experience in Architecture Assessment, System Architecture Design for High Availability and Load Balancing/Grid Configuration of Informatica
- Understanding of change control management and production support processes.
- Able to prepare implementation and contingency plan for supported applications.
- Strong leadership and communication skills and able to work independently.
- Proven strategic and critical analysis skills.
- Experience managing offshore team members.
- Superb communication skills
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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