Job Description :
• Provide monitoring and application support for Global Data Warehouse ecosystem at Dell
• Analyze and resolve BI/BIG DATA application failures issues for global Dell business users and Dell vendors
• Be the application owner, regularly communicate the status of the Application & Platform services related failure and/or any issues through appropriate communication channel
• Resolve all incidents, tasks and service request within SLA targets
• Focus on Incident reduction through identifying/fixing recurring issues working with Dev/Engg
• Diagnose, prioritize and escalate and follow up on issues where applicable
• During crisis conditions, willing to act in the role of problem facilitator to drive cross functional efforts of various teams toward issue resolution
• 100% compliant to all the procedures and processes
• Ensure proper handoffs of issues during shift change
Essential Requirements:
• Overall 2 years+ experience in Data Warehousing area with excellent communication and analytical skills.
• At least 1-year experience in supporting Informatica Support in 24×7 environment.
• RDBMS knowledge (preferably in Oracle)
• Exposure to any of the scheduling tools preferably Control M and Service Now
• Experience in supporting Unix/Linux environment, and knowledge on basic commands
• Excellent communication skills (oral and written)
• A team player with ability to work in a team and as individual contributor with minimum supervision.
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