Job Description :
The Opportunity
HR Shared Services is a Global and Regional support team that acts as a central point for employees and managers on HR matters related to Human Resources transactions and administration, employment changes, benefit and savings administration, Human Resources policies, practices and procedures.
This position works as an integral part of the HR Shared Services Team providing first-line HR support to all departments within HR, employees and managers. This role represents HR Shared Services on various HR projects, basic analytics reporting requirement, aligned to the corporate goals outlined each fiscal year. Additionally, this role provides highly developed skills and abilities to support the regional HR Shared Services team at a leadership level.
You are great at:
• Designing and implementing dashboards that present data in a meaningful and actionable framework for the leadership team
• Performing data analysis and generate insights to support the HR workforce analytics needs of the business, to drive more informed business decisions
• Amalgamating employee data from multiple systems to identify organization trends related to attracting, developing, engaging and retaining talent
• Will act as the primary contact from an HRSS perspective on any HR flagship projects including M&A or any other similar key project
• Investigate employment issues, identify risks, make recommendations for resolution and escalate as required to the manager, HR Business Partner, other HR etc. for a final decision.
• Monitor & handle employee requests through ITSM system, email, drop ins and HR calls throughout the day professionally and promptly and escalate to appropriate HR representative as needed.
• Maintain confidentiality and ensure the security of personal and company data is per the legislative guidelines, company policies and procedures.
• Adhere to Corporate Approvals and Authorities Policy (Approvals Matrix), all applicable labour laws and regulations, vendor contracts and company policies.
• Solicit regular feedback and proactively recommend and implement solutions to ensure process and service levels are in line with standard operating procedures/service level expectations.
What it takes:
• Excellent interpersonal skills, with ability to work with different layers within the organization
• 3+ years of proven working experience in Human Resource Function is Mandatory
• Excellent organizational skills and the ability to follow incidents to their conclusion
• Strive in a work environment with a moderate level of direction
• Ability to react to high pressure, changing environments
• Have the coping skills necessary to work through stressful situations
• Strong problem solving and analytical skills
• Should be able to work in rotational shifts and flexible to meet business working hours
Educational and Work experience Requirement:
• Individual should hold a successful graduate degree (M)
• Sound knowledge on SAP HCM or Success Factors (Functional Knowledge) is desirable
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