Greeting and ensuring that guests are accommodated are the primary roles of a hotel receptionist, often referred to as a hotel front desk agent or clerk. The hotel receptionist is typically the first hotel employee guests encounter when they arrive at a hotel, so easy conversationalists with a welcoming, courteous manner will help set the right tone in this role. They’re also tasked with managing reservations and checking out guests. Receptionists work for both large hotel chains or smaller, private facilities. Because hotels serve guests at all hours, receptionists may need to work weekend and holiday shifts during any range of the establishment’s operating hours. Often an entry level position, hotel receptionists report to the front office or hotel manager. Experience as a receptionist can kick start a career in a variety of roles within the hospitality industry.
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