About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It%26#39;s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Strategy

  • Together with the Global Head of Process Optimisation %26amp; TOM Delivery assist the evolution of the strategy for the function, incorporating business, economic and regulatory change with clear alignment to the Bank%26rsquo;s strategy

  • Work with the FinOps MT to highlight and resolve trade-offs between competing business priorities and drive standardisation

Business

  • The Head of Process Optimisation, Finance has been created to transform Finance into a standardised, efficient, well controlled process model. The role will take full end-to-end ownership (i.e. both onshore and offshore) of the process optimisation agenda.

  • The role will be responsible for global teams including Global Finance Service centres. They will interface extensively with Global Process Owners %26amp; Senior Finance Management at Group level, with Country, Segment, Function, and the heads of the GFS centres to deliver the optimised processes and build a sustainable and forward-looking finance organisation

  • There is an ongoing operating model and technology programme underway within Finance (the Aspire Programme). This role will work closely with this programme, shaping the future design of processes.

Processes

  • Improve productivity and efficiency by driving a standardisation agenda for the function to deliver scorecard.

  • Continuously improve productivity and efficiency by developing service metrics, monitoring performance results and implementing appropriate actions in response.

  • Partner with Workstream Leads and GPOs to deliver and determine appropriate ways to navigate complex issues and process transformation agendas

    • Diagnosing the root problems and recommending end to end solutions that leverage in digital workflows and tools and harness the power of robotic process automation, machine learning, and/or artificial intelligence to accelerate finance processes.

  • Lead process improvements via governance with enhances tools and clear definitions

  • Drive the ideation, design and complex implementation of the frameworks for digitalizing SCB%26rsquo;s finance processes. This includes

    • Working with and across functions to define process end to end, outline digital workflow solutions and linkage to Finance legacy systems and ability to navigate a complex business %26amp; highly matrixed organization

  • For high priority projects, selected in partnership with GPOs, organize and lead project initiatives, focusing on both process redesign and technical implementation (where appropriate)

    • Define, manage and control project scope

    • Participate and take leadership role in estimating functional and technical activities where appropriate

    • Develop detailed project and resources plans, balancing dependencies and setting predicable dates

    • Manage all aspects of the project, including requirements, design, development priorities, quality assurance, communications, training, deployment and stabilization.

  • Build and manage relationships with key stakeholders locally, regionally and globally

  • Foster strong internal and external relationships to ensure strong teaming, develop team skills and improve the overall success of the project.

  • Act as advisor to the transformation initiatives in Finance by sharing experience and ideas on what the art of possible is to transform SCB%26rsquo;s Finance function

  • Work collaboratively with other teams within and outside the Finance Functions to connect dots and integrate initiatives as needed

  • Be a change ambassador across the Global Finance network, infusing learning, creating forum to share best practices and develop skills and capabilities in process transformations

  • Maintain intellectual curiosity to understand advancements in technology and innovations which are happening across digital, analytics, robotics and artificial intelligence to influence SCB Finance Function direction

  • Become a trusted advisor to the GPOs, FinOps MT and Global Finance partners and be able to support issues, communication and influence outcomes.

People and Talent

  • Ensure the Finance organisation has appropriate capabilities and capacity to deliver scorecard priorities with potential to grow with needs of the Bank over time.

  • Lead on the drive for up-tiering and up-skilling GFS and applicable countries in order to develop high performing teams for the future; inspire and engage people

  • Business leadership / defining and agreeing solutions to drive effectiveness and efficiency with Finance and Business / Front Office management

  • Support cross-Bank and finance talent development through thoughtful job design, selection of people managers and providing stretch opportunities for individuals to learn in role.

  • Employ, engage and retain high quality people, with succession planning for critical roles.

  • Responsibility to review team structure/capacity plans.

  • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

  • Reinforce an effective and exemplary risk and control culture and further strengthen the control environment, ensure that specialist knowledge and skills are assigned to relevant needs.

  • Act to minimize operational loss and audit failures and take proactive measures to respond to matters arising and identify and manage forward looking risks.

  • Work with relevant teams to identify and mitigate identified operational risks in their areas.

  • Through assignment of direct and indirect reports, establish and maintain an appropriate framework and procedures for monitoring, identifying, measuring, assessing, reporting and managing compliance, regulatory, financial crime, operational and reputational risks

Governance

  • Lead the Process Optimisation agenda

  • Take the lead in identifying and driving initiatives designed to increase business operating efficiency

  • Partner with globally accountable process owners driving standardisation and efficiency

  • Standardised, centralised global processes for all key process areas

Regulatory %26amp; Business Conduct

  • Display exemplary conduct and live by the Group%26rsquo;s Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Support the Global Financial Operations %26amp; Transformation team to achieve the outcomes set out in the Bank%26rsquo;s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • Global Head of Business Efficiency %26amp; Finance Operations

  • Finance Operations Management Team

  • Deputy Group CFO

  • Finance Management Team

  • Regional CFOs

  • Country and Product CFOs

  • Head of GFS

  • Support function and business COOs

  • Finance Operations and Transformation

  • Other Stream leads in the programme %26amp; External Programmes like BCBS 239 / IFRS9

  • COO, Head Finance Change Delivery

  • Regional Finance Heads

  • Group %26amp; Country Finance

  • Global Design Authority%26rsquo;

  • ITO

Other Responsibilities

  • Embed Here for good and Group%26rsquo;s brand and values in Global Financial Operations %26amp; Transformation Team.

  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

  • Bachelor of Commerce

  • Lean Six Sigma Master Black Belt

  • PMP Fundamentals

  • PRINCE 2 (Undergoing)

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.


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