In this Role you will be Responsible For:
. Analyze and Clear the enquiry from the team and address it appropriately
. Stay up to date on new policies, processes, and procedures impacting the
. Strong understanding of current processes and procedures.
. Coordinate day-to-day work with the team members on meeting customer goals
. Resolves more complex situations by applying established knowledge and skills generally acquired through job experience & supporting the team.
. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Requirements for this role include:
. Candidate should be 0- 1 years of experience with good analytical skills.
. Candidate with good insurance knowledge
. Should have very good typing speed with minimum 21-25 WPM
. Good communication skills with strong reading comprehension and writing skills.
. Ready to work in complete Night Shift.
. Candidate should be flexible & support team during crisis period
. Ready to relocate as per the business requirement.
. Should be confident, aggressive and result oriented
Preferences: –
. Ability to communicate (oral/written) effectively to exchange information with our client.
. Any Graduate with English as a compulsory subject
Required schedule availability for this position is Monday-Friday (06:00pm to 4:00pm IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.
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