JD as below
Past experience of managing a team of 50 to 100 with various skills in IT Infrastructure domain at different level (Citrix/VMWare /Wintel/NW), preferably in desktop virtualization
Process understanding of ISO20K /ITIL
Understanding of infrastructure monitoring tools
Good understanding of Wintel and Virtualization technologies
24*7 Support Environment Management
Manage the IT Infrastructure for Desktop Virtualization (Citrix/VMWare/Microsoft, on-premise & Cloud)
Managing a team of 100 of Citrix/VMWare /Wintel/NW domain at different levels (L1, L2, L3 & L4, OMs)
Build & Manage processes for smooth running of operations (BAU)
SLA Management /Availability Management /Capacity
Infrastructure compliance management and governance
Adoption of new technology /automation in BAU
NOC operations management – monitor of infrastructure
Responsible for AMC Management of IT infrastructure (including Software)
OEM Management (Microsoft, Citrix, VMware, Nutanix etc)
Team Productivity management
Managing of Cost of Delivery (support cost)
Cost optimization with innovation
Defining, monitoring and managing the KRA for the team
Upskilling and training of team
24*7 Support Environment Management
Team Mentoring /Coaching
Expectation Management
Escalation Management
Senior stakeholder management (ITHeads/CIOs)
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