Roles and Responsibilities
Job Role:
– Installation and configuration of Graphics Softwares
– Excellent problem solving and trouble shooting skills
– Exposure working for an IT companies under remote service desk/technical support
– Provide support to customers via phone, email and/or remote access
– Diagnose and troubleshoot software problems and help customers install applications and programs.
– Use email and chat applications to give clients quick answers to simple IT issues.
– Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers
Post: Technical Support Associate (Software)
Support for the services:
– Software Support (Graphics Software)
Shift Timings: Rotational
Weekly Working Days: 5 Days
Off Days: Rotational
Incentives: Based on Performance
– Both Side Cab serivce
– Free Meals
Job Role:
– Installation and configuration of Graphics Softwares
– Excellent problem solving and trouble shooting skills
– Exposure working for an IT companies under remote service desk/technical support
– Provide support to customers via phone, email and/or remote access
– Diagnose and troubleshoot software problems and help customers install applications and programs.
– Use email and chat applications to give clients quick answers to simple IT issues.
– Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers
Post: Technical Support Associate (Software)
Support for the services:
– Software Support (Graphics Software)
Shift Timings: Rotational
Weekly Working Days: 5 Days
Off Days: Rotational
Incentives: Based on Performance
– Both Side Cab serivce
– Free Meals
SALARY -35K-45K +INCENTIVES
INTERESTED CAN CALL OR WHTSAP
HR HARSH- 7827212413
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