The role of the Fraud Analyst is to investigate cases raised in the RAID application in accordance with the processes agreed with the customer. Reviewing cases from a holistic view to determine if there are commonalities, trends, and/or missing controls are instrumental benefits provided to our customers that aid in the mitigation of fraud risks. The Fraud Analyst will need analyze fraud cases and make recommendations on how risks can be either detected or prevented by the customer.
Review Fraud Cases
The Fraud Analyst will be required to review cases presented in RAID to determine whether fraud or abusive behaviors are being perpetrated by the subscriber or a fraudster. A good understanding of the telecommunication industry, experience with fraud schemes, and the ability to manage cases within the RAID application will be required. Reviewing data sources including Transaction Records (Call/Event Detail Records), Billing Systems, CRM Systems, OMS System, and Payment Systems will be required.
Resolve Fraud Cases
The Fraud Analyst will need to be able to follow a Method & Procedure and Process Flow documents describing the parameters for determining if fraud or abusive behavior exists and how to disposition the case. The processes followed by a Fraud Analyst are guidelines requiring careful adherence to the customer’s process but does also include independent problem solving and decision making tasks. Analysts will be required to record their findings and decision within the RAID application and will be measured on the effectiveness and efficiency of the case management process.
Analyze Fraud Trends
The Fraud Analyst will be required to analyze and correlate case information over multiple fraud types and periods of time to determine if a larger trend exists. An understanding of how to perform this type of analysis, prepare recommendations, and communicate effectively with our customers is of great importance.
Innovate Fraud Strategies
The Fraud Analyst will need to be able to assist in the presentation of findings including enrichments to the RAID application and/or other systems or procedures managed by our customers. Updates to alarm strategies for the RAID application may include new thresholds, modifying alarm strategies, and/or new data sources and alarm strategies. Recommendations for controls in the customer’s Management Information Systems or Operation Procedures may include changing how subscribers are vetted during onboarding or customer lifecycles. Experience with fraud and telecommunications will assist in the ability of the Fraud Analyst to assist our customer’s with improvements that reduce their fraud risks.
Understand Procedures
The Fraud Analyst will be required to follow procedure and documentation describing the guidelines for how to investigate and close cases of fraud and abuse. The ability to follow and interpret these guidelines will be of significant importance. Additionally, the Fraud Analyst will need to be able to identify areas of the process or documentation that create inefficient use of the Fraud Analyst investigative time or ineffective support of reducing the customer’s risk of fraud or abuse. Identifying areas of concern and making recommendations for how issues can be improved are required for the role.
Review Fraud Cases
The Fraud Analyst will be required to review cases presented in RAID to determine whether fraud or abusive behaviors are being perpetrated by the subscriber or a fraudster. A good understanding of the telecommunication industry, experience with fraud schemes, and the ability to manage cases within the RAID application will be required. Reviewing data sources including Transaction Records (Call/Event Detail Records), Billing Systems, CRM Systems, OMS System, and Payment Systems will be required.
Resolve Fraud Cases
The Fraud Analyst will need to be able to follow a Method & Procedure and Process Flow documents describing the parameters for determining if fraud or abusive behavior exists and how to disposition the case. The processes followed by a Fraud Analyst are guidelines requiring careful adherence to the customer’s process but does also include independent problem solving and decision making tasks. Analysts will be required to record their findings and decision within the RAID application and will be measured on the effectiveness and efficiency of the case management process.
Analyze Fraud Trends
The Fraud Analyst will be required to analyze and correlate case information over multiple fraud types and periods of time to determine if a larger trend exists. An understanding of how to perform this type of analysis, prepare recommendations, and communicate effectively with our customers is of great importance.
Innovate Fraud Strategies
The Fraud Analyst will need to be able to assist in the presentation of findings including enrichments to the RAID application and/or other systems or procedures managed by our customers. Updates to alarm strategies for the RAID application may include new thresholds, modifying alarm strategies, and/or new data sources and alarm strategies. Recommendations for controls in the customer’s Management Information Systems or Operation Procedures may include changing how subscribers are vetted during onboarding or customer lifecycles. Experience with fraud and telecommunications will assist in the ability of the Fraud Analyst to assist our customer’s with improvements that reduce their fraud risks.
Understand Procedures
The Fraud Analyst will be required to follow procedure and documentation describing the guidelines for how to investigate and close cases of fraud and abuse. The ability to follow and interpret these guidelines will be of significant importance. Additionally, the Fraud Analyst will need to be able to identify areas of the process or documentation that create inefficient use of the Fraud Analyst investigative time or ineffective support of reducing the customer’s risk of fraud or abuse. Identifying areas of concern and making recommendations for how issues can be improved are required for the role.
Contact: Anoop, 9663367653, anoop(dot)m(at)renstas(dot)com
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