Job Description :
The successful candidate will lead the Expense Auditing (T&E) and partner closely with the Operations Manager and Stakeholders. S/he will become an expert in the T&E process, train and support the team, be the custodian of all GRC controls, deliver on all goals, proactively audit all process & controls built and help in moving the process to the next level, focus on employee experience without compromising on controllership and maintain accuracy and throughput standards.
The candidate must have a passion for data, efficiency, and accuracy and lead the group
Business Responsibilities
· Deliver on all goals & metrics around business, process and people.
· Manage the operations floor on a day to day basis covering approximately 35-50 Associates and Subject Matter Experts.
· Develop the work schedule for the week by balancing work between the various work processes (employee expense audit, corporates card administration etc.).
· Build daily and weekly status reports from metrics databases for communication to stakeholders.. Monitor quality of the team as per the requirements of the quality audit process and meet audit quality targets set on a weekly basis.
· Drive development and expansion of systems and processes required to take the process to the next level
· Ensure productivity is maximized through supervision, analysis and feedback to and from the team on a periodic basis.
· File and track tickets and follow up on blocking or productivity impacting issues.
· Maintain constant communication through daily huddles and provide regular feedback to the team and have monthly formal 1:1 with direct reports.
· Manage people effectively to maintain a highly motivated and top performing work force.
· Identify and help implement process-related improvement by following identified techniques such as Kaizen, six sigma or lean techniques·
· Maintain weekly and monthly communications and metrics reporting with Director and VP level business partners
· Ensure highest level of customer service standards are displayed and delivered.
· Developing, modifying and maintaining the operational and design effectiveness of internal controls
Basic Qualifications :
Basic Qualifications
· MBA Degree from a reputed institute with relevant credit cards experience of 12+ years with 8+ years of people management.
· Should have prior T&E and/or corporate card experience
· Experience in managing process and operational escalations
· Exposure to process improvement/quality control tools and methods
· Strong knowledge in Concur, appzen and Oracle Financial System is preferred.
· Experience in understanding metrics and developing them, as required.
· Strong working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook.
· Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
· Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps
· Demonstrated ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues
· Strong interest in hiring and developing people into stars in their respective roles
· Strong written and verbal communication skills
· Problem Solving and Analytical abilities
· Work in a fast paced challenging environment
Preferred Qualifications :
Basic Qualifications
· MBA Degree from a reputed institute with relevant credit cards experience of 12+ years with 8+ years of people management.
· Should have prior T&E and/or corporate card experience
· Experience in managing process and operational escalations
· Exposure to process improvement/quality control tools and methods
· Strong knowledge in Concur, appzen and Oracle Financial System is preferred.
· Experience in understanding metrics and developing them, as required.
· Strong working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook.
· Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
· Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps
· Demonstrated ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues
· Strong interest in hiring and developing people into stars in their respective roles
· Strong written and verbal communication skills
· Problem Solving and Analytical abilities
· Work in a fast paced challenging environment


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