DESCRIPTION
GAR (Global Accts Rec) is looking for a proactive, customer and people centric Operations Leader to support the Third Party & Customer Portals management for monthly invoice uploads. The ideal candidate will be responsible for overseeing the portal management efforts, ensuring that portals & their credentials are handled appropriately and communicate with clients as required to ensure the overall process is adhered to the standards laid out by Security & Legal teams. This person is result-oriented, multitasker with strong communication skills.
Summary of Responsibilities
. Be an expert in the collections & portal management processes
. Work as a Single Threaded Leader for onboarding & managing the customer / third party portals
. Work as a Single Threaded Leader for granting user level access to the AR analysts and other stakeholders on the portals
. Should be able to evaluate and determine the portal access requests and action accordingly
. Be an administrator / Master user and manage the rotation of the credentials as per the set Standards / Policies
. Creation and implementation of strategies to increase safety of the customer data while using multiple third-party customer portals
. Contribute to improvements in portal management projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process.
. Communicate internally or externally to identify issues and propose solutions for long term sustainability of the portal management processes
. Manage internal/ external stakeholders while working on the monthly portal uploads
. Assist in resolving escalated discrepancies to ensure timely and accurate resolution.
. Work with the internal compliance and quality audit teams to ensure the set standards & procedures work as expected
. Collaborating with the Global Finance Operations team and internal business partners.
. Lead and Participate in operational excellence activities
BASIC QUALIFICATIONS
Basic qualifications
. Degree in Finance/Accounting/Business Studies or other related areas
. In depth knowledge of Order to Cash Process
. 8+ years of experience in Accounts Receivables with at least 5 years of people management and collections experience
. Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
. Managerial skills to handle problems and crisis in a confident and decisive manner.
. Ability to take responsibility for making difficult decisions, taking calculated risks and experimenting with new approaches
. Excellent negotiation, interpersonal, verbal and written communication skills
. Ability to work under pressure and with strict deadlines
. Proficient in Microsoft Excel and Word
. Proven instances in identifying and driving process improvements and operational efficiency projects
PREFERRED QUALIFICATIONS
. Post-graduation or a Master’s Degree Accounting/Finance or a related field


Source link