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Enable accurate processing of cash received and apply the same to the customer accounts accurately and timely ensuring compliance, approval verification and quality control review.
Standardize processes to achieve and exceed stated objectives.
Timely monitor and manage reporting of all performance indicators specific to his/her team.
Facilitate timely issue resolution, including escalation in accordance with governance structure.
Work with other team leaders to ensure that the center is meeting or exceeding performance levels.
Ensure the relevant O2C financial controls are operating as designed (SOX compliance ).
Identify and present solutions for process improvements
Provide internal and external audit support, as required
Foster communication and teamwork within and across organizational boundaries
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