Job Summary Able to perform effective Incident Management from incident start through resolution, partnering with Engineering and Deployment to determine root cause, and drive rigorous Problem Management to follow through on actions items. Fosters and encourages a culture of clear and precise communication, continuous improvement, and employee engagement Focused on best-in-class reliability engineering and operations methodologies Job Description Core Responsibilities Able to perform effective Incident Management from incident start through resolution, partnering with Engineering and Deployment to determine root cause, and drive rigorous Problem Management to follow through on actions items. Fosters and encourages a culture of clear and precise communication, continuous improvement, and employee engagement Focused on best-in-class reliability engineering and operations methodologies Focused on reducing alerts and decreasing MTTR. Develops strong working partnerships built on responsiveness and mutual accountability, with leaders inside and outside of the organization Regularly review and understand upcoming changes with an eye toward possible conflicts, process issues or necessity for extra vigilance Required Experience and Skills Strong experience in Application Support and Operations, with Event management, Incident Management, Problem Management, Service Availability Management, and Change Management. Exceptional written and oral communication skills, with ability to articulate complex situations clearly and plainly. Technical experience : Knowledge of Microsoft authentication, Microsoft Windows, MS Office 365 suite, Networking, Security DNS, AWS/Azure Cloud computing, Weblogic, or other areas as a developer or fix agent. Experience in cable industry preferred Highly collaborative with a strong work ethic. Embraces challenges, displays strong creative flexibility. Bachelor’s degree or equivalent. Familiarity with Site Reliability Engineering (SRE) Familiarity with ITIL or similar Operations methodologies Working Knowledge of any Cloud computing platform (Steel Cloud ,Elastic Cloud, Cloud Foundry, AWS, Azure, etc). High level knowledge of Distributed Enterprise Applications including Load balancing. Experience : 8 – 11.5 years Education Bachelor’s Degree Relevant Work Experience 7-10 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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