Job Description
JOB DESCRIPTION:
Job Summary:
Execute recoveries / Collections as per accounts assigned for early bucket delinquent customers.
Broad Responsibilities/ Major Deliverables:
Manage to convince the customer to clear balance outstanding dues
Submit proper account of all cash/ cheques/ drafts/ documents collected from the customers against issue of temporary cash receipts/ acknowledgements on a daily basis to the concerned designated person and obtain proper acknowledgement
Dress code to be followed as per policy, behave appropriately and be very courteous to the customers, dealers and attend to work properly
Adhere to the instructions, written and oral, given by superiors in order to complete all required documentation, paper work and submit the same to the concerned with all records properly maintained
Understanding of the collections Policy and effective implementation for recoveries
Ensure all the SLA is been met and adhered to & targets assigned are met month on month
Ensure 100% visits with TAT are conducted and the same is recorded on system
Need to ensure the collected payments are deposited and credited into the customers accounts within the specified TAT
Need to collect correct phone numbers from the field and update
PERSON SPECIFICATION:
Qualifications: Requires a minimum of a SSC / (10+2), 3 Years of Diploma or Degree.
Experience : 0 to 6 months experience required in any collection industry.
Age : 18 years onwards
Aptitude: Process orientation, Systems thinking. Key Competencies:
- Local language
- Ability to plan & arrange for collection
- Cordial, Polite & Hardworking
- Field collection experience
- LANGUAGE SPECIFICATION: English / Kannada
Perks and Benefits2
Salary: INR 1,75,000 – 2,00,000 PA.
Industry: / /
Functional Area: , , ,
Role Category: Card Products
Role: Collections Executive
Employment Type: Full Time, Permanent
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