Good Knowledge on desktop OS and Server OS who can take care of installation of OS, Windows Operating system support, Installation of Desktop and Laptop applications, Software Upgrade, Configuration of Printer, Wifi, Emails, LAN Problems, Troubleshoot basic IT problems.
Ability to resolve the escalated IT issues within the agreed upon SLAs
Troubleshooting the Hardware and Software problems at client Location or remotely.
Basic Communication Skills able to articulate and speak.
Any certification is an added advantage (e.g. MCSE, MCITP, MCTS, CCNA)
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