Eaton’s Connection Technologies Division is currently seeking for a Customer Service Representative to join our team. This position is based at our Santiago, Dominican Republic facility.
Under minimal supervision the Customer Service Representative is required to follow all sales orders from initial customer contact and placement through delivery. Verification of orders for accurate price, part number and quantity. Provide price quotations. Keep accurate record of sales orders; status, ship dates and back orders. Ensure internal flow down of requirements.
Responsibilities:
Under minimal supervision the Customer Service Representative is required to follow all sales orders from initial customer contact and placement through delivery. Verification of orders for accurate price, part number and quantity. Provide price quotations. Keep accurate record of sales orders; status, ship dates and back orders. Ensure internal flow down of requirements.
Responsibilities:
- Receive, qualify, and enter customer orders on a daily basis.
- Expedite and process changes on purchase order upon customer request.
- Provide product quotations to qualified customers in a timely manner.
- Answer phones in a friendly and upbeat manner, this is the first contact with customers for Sunbank.
- Monitor customer portals daily for RFQ’s, PO’s and order changes.
- Initiate spec reviews and send dispositions to customers.
- Ability to read drawings to determine if a customer part number request is valid.
- Issue RMA numbers to customers for warranty defects.
- Assist A/R in the collection of accounts with no payments and short payments.
- Provide open order reporting to customers and follow up on recovery dates internally.
- Provide clerical back up to the RSM’s as requested.
- Respond to all account and sales rep inquires in a professional and timely manner, directing them to the proper associate/department if the inquiry is outside their job responsibility.
- Work closely with other departments as required to provide quality customer service.
- Ability to handle and prioritize multiple tasks with little supervision.
- Detail oriented, with good analytical and communication skills.
- Knowledge of ITAR regulations.
- Develop product knowledge to support customer inquiries.
- Other related duties as required by Supervisors.
- Understand the occasional need for customer support beyond the company’s normal business hours.
- Update and maintain customer files as required.
- Performs other duties as required
- #LI-VIT1
Qualifications
Special Requirements
- Speak and Write English Fluently
- Proficient with Microsoft Office products (Outlook, Word, & Excel).
- Must have strong relationship and customer management skills.
Education/Previous Experience Requirements
- High School diploma or equivalent (some college preferred)
- Minimum of 3 years related experience including direct customer contact in a business to business environment. (Manufacturing experience is a plus).
- Excellent verbal and communication skills
- Must possess efficient organizational skills with a familiarity with office procedures
- Typing skills 40-45 WPM
- Word processing or computer data entry experience
- Accurate basic math capabilities
- Must be Microsoft Excel proficient
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