In these roles you will be responsible for ->Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. ->Ensuring accurate and timely completion of transactions to meet or exceed client SLAs. ->Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims. ->Analyzing medical insurance claims for quality resolution. ->Resolving complex situations following pre-established guidelines. ->Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team. ->Organizing and completing tasks according to assigned priorities. Requirements for this role include ->Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST. ->University degree or equivalent that required 3+ years of formal studies of the English language. ->0-6 months of experience in a global call center, where you had to correspond in writing or over the phone with customers or business associates who spoke English. ->1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. ->0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions. *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime (paid) and work on weekends basis business requirement.*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.
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