Job Roles :
Effectively manage the individual account portfolio, following upon due and overdue debt by telephone, e-mail, letter within agreed timescales to ensure cash collection
Accurate recording of all communication with debtors on the collections management system
Identify and escalate potential high risk accounts for Collections
Liaising with the customer and commercial team effectively to manage the dispute’s on sales invoice resolution process to minimize aged debt and improve the customer experience
Working in co – odination with the Cash apps: in aposting of unallocated cash, credit notes, journals and contra transfers
Monitoring the current credit limits for existing customers in line with current mandates
Managing accounts and orders on hold due to credit issues
Perform proactive monitoring for blocked orders
Maintain accurate and up to date customer details and record all details on the system
Sending Monthly Invoice statements and Reminder for all the customers
Ensure all transactions and actions undertaken are to agreed compliance, legal and audit requirements
Thorough understanding of credit insurance
Referring debts to the insurer when necessary
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