Job Description :
On day to day basis :
• Perimeter (but not limited to): customer questions/issues resolution (level 1), Sales Orders billing, PO numbers follow up, consumption billing (as part of closing), invoices upload to customer vendor portals.
• Manage customer requests : Communicating with clients and internal parties, responding to level 1 support questions (exemples – extract customer statements from Netsuite, provide details on quantities or price billed, etc) (primarily French speaking customers)
• Purchase Orders (PO) follow up : pro-actively engage with customers to obtain POs prior to subscription invoice renewal dates, follow up on all PO related questions/problems.
• Follow up with customer for remittance details. Obtaining customer consent to refund / adjust payment against due invoices where an overpayment / duplicate payment received from the customer.
Weekly
• Reconcile weekly all sales orders billing with Sales Force report on signed Sales orders in order to control the exhaustivity of Sales orders billing
Monthly
• Billing : participate in month end distribution billing
• Invoice upload : upload customer invoices into their internal vendor portails (approximately for 30 customers)
Knowledge and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required.
• Should have excellent French language skills (both Verbal and written) and should be able to communicate independently with French clients.
• Good written communication skills (customer facing)
• Ability to research billing issues and communicate relevant conclusions, both verbally and in written format
• Ability to manage priorities and meet deadlines in a dynamic environment
• High level of accuracy and attention to detail
• Good Excel Skills.
Necessary Training:
AR Reps needs to understand the Accounting System of Record. They need to understand Sales Force, PeopleShare and Netsuite. They need to be able to use excel to prepare statements for customers. Need to be able to read contracts and understand the revenue impact of billing conditions and the relationship between parent / children account. AR Rep needs to understand the impact of taxation among Europe accounts.
Qualifications • French language : proficient
• Ideally few years of experience in an Accounts Receivable position
• 2-year degree or equivalent in Accounting, Finance, Business or related fields is a plus
• Working knowledge of Netsuite and Salesforce is a plus.
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