Job Description :
Credit and Collections Processes (Spanish Language Proficiency mandatory):
• Manage a portfolio of accounts receivable for assigned territory
• Contact customers to obtain promises to pay, follow up on status of payments, or determine reasons for customer’s non-payment and escalate if necessary.
• Serve as liaison between customer and field sales and service to resolve disputes and initiate credit memos as needed.
• Account reconciliation: provide back-up detail for training, services, or proof of delivery; submit tie-offs and refund requests as needed to clean up account balances.
• Assist in the management of the credit hold process for orders under $10,000. Contact customers to resolve past due balances prior to release.
• Secure Purchase Orders from customers when required.
• Recommend professional service holds, halt global support when needed, communicate status of accounts and pending high dollar receivables.
• Provide reporting on various metrics
Timely Application of Daily Cash:
• Process daily wires and ACH payments received from customers in Oracle accounting system ensuring proper application
• Assist in applying everyday Lockbox activities, matching payments to the correct customers account
• Research short payments, overpayments, payments missing remittances instructions
• Process other various payments and cash distribution and ensure proper accounting
• Monitor multiple Outlook mailboxes and Process tie-off and other miscellaneous requests
• Daily reconciliation of credit card receipts
Manual Invoicing Processes:
• Process manual invoicing in Oracle ERP system for our international subsidiaries
• Process credit and re-bill invoices related to customer order changes for our international subsidiaries
• Collaborate cross functionally with the global sales and services organizations to ensure accurate customer billings
• Assist in monthly and quarterly close processes.
• Assist in processing manual invoices in customer portals including Ariba, Aravo, IOL and B-Line
• Daily reporting to determine what needs to be invoiced in customers portals
• Collaborate internally and with customer to resolve issues with purchase orders running out of funds or projects going over budget
Qualifications 1 to 3 years of Accounts Receivable work experience
• Spanish Language Proficient
• B. Com Graduate
• Working experience of Collections and/or Cash Applications is required
o Advanced working knowledge of Microsoft Excel
o Excellent verbal & written communication skills
o Ability to embrace technology and change
o Strong people and customer service skills, advocate positive working relationships among internal and external customers
• Well-organized, extreme attention to detail and a self-directed individual
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