Co-ordinators Key Responsibilities
• Project Coordinators are the primary point of contact with our customers and own the customer relationship post-sale.
• Project Coordinators are responsible for communicating with customers as well as internal and external stakeholders and assisting with managing activities across multiple departments and functions to drive projects to completion.
• The Project Coordinator is viewed as the primary ‘Customer Advocate’ and owns making sure our customers have an experience they love.
• As the advocate, you make sure all the parts that are required to progress a project are done on time as committed to our customer.
Essential Duties and Responsibilities:
• Serve as the single point of contact for customers during the installation lifecycle
• Manage customers’ expectations of project deliverables and timelines as well as deliver proactive communication to customers so they know what is happening and what is next
• Serve as the primary customer advocate who takes responsibility to make sure our customer’s project runs smoothly
• Drive project stakeholder action and execution to ensure that project milestones are completed in a timely manner
• Manage conflict and customer dissatisfaction by taking ownership of issues and working proactively with stakeholders to resolve in a timely manner
• Support closed loop learning to develop, refine, and implement processes to improve efficiency and customer experience
• Build relationships with internal/external stakeholders as well as customers through respect, empathy, effective communication and being well organized. You are the one that makes sure our customers love us!
Educational requirement:
• B.S. / B.A. degree and minimum 3 years related experience; or equivalent combination of education and years of related experience
• Technical knowledge of solar system installations
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