The Collections Executive will be responsible for managing an assigned portfolio of accounts and then executing their plan to bring in the maximum amount of revenue. The ideal candidate for this position is able to work independently and as part of a dynamic team, while working in an environment where work assignments change frequently. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
Responsibilities
• Monitor accounts to ensure timely payments
• Investigate historical data for each debt or bill
• Contact clients to ask about their overdue payments
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Research each account using company records and Internet resources that are made available
• Conduct custom collections campaigns on each client that consist of emails, phone calls and standard mail correspondence
• Develop collections methods that consistently lead to achieving or exceeding company financial goals
• Work closely with team members to management create ways to bring in revenue and find success as a group
• Solve problems quickly and create resolutions that bring in revenue on a regular basis
Requirements
• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques
• Proven ability to overcome obstacles and get result
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Proven ability to overcome obstacles and get results
• Problem-solving skills
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