Job Profile:-
• Track daily micro level collections of each merchant and identify risks.
• Identify Merchant’s daily collection process at his shop through Mystery/Secret Shopping
• Prepare account reconciliation statement on regular basis.
• Send daily collection reports to the concerned reporting head.
• Resolve service issues of clients by coordinating with relevant departments.
• To regularly visit delinquent customer / merchant for the updation of overdue amounts
• To effectively manage all customer/ merchant related complaints and issues.
• Minimum 5 to 8 years relevant experience needed. Collection of consumer loans/ small business loans
Skills Set & Experience
• Should be presentable with good communication skills.
• Good hold over language -English and Hindi
• Should have knowledge of the Collection Process.
• Should have Experience in Field/Corporate Collections.
• Professional approach towards the Customer.
• Ability to command authority but humble and sincere in behaviour
• Good convincing skills
• Aware of Collection Code of Conducts.
• Acquainted with the geographical spread of Mumbai area
• Should preferably have a 2 wheeler
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