Process Specialist – Data
Job Summary
Company Cognizant Technology Solutions India Pvt Ltd |
Industry IT/Computers – Software |
Location India |
Years of Experience |
Function Finance & Accounts |
Posted On 7th Apr 2020 |
Skills |
Job Description:
Team Lead – R2R
Qualification:Bachelor/Post Graduate Degree in Commerce (exclusion BE/BTech/MCA/Arts and Science Graduates)
Responsibility:
Business/ Customer: Interact with customers (internal / external) to meet process deliverables
- Manage and resolve escalations and issues raised by customers.
- Conduct reviews with client for unreconciled items.
- Handling simple billing transactions, doing rule based credit appraisals, rectifying errors in customer master, following up with customers on overdue invoices, applying single receipts across multiple invoices, adjusting customer debit notes/(self) credit notes against open invoices, creating customer account statements and performing Account Reconciliation, coordinating with end customers, sales and customer service to resolve the disputed invoices to ensure SLAs are met as agreed for customer satisfaction.
Project / Process:
- Ensure process guidelines are followed and met as documented.
- Identify gaps in process compliance.
- Prevention and rectification of errors.
- Ensure updation of SOP.
- Validate Journal Entries performed by the team.
- Reconciliation of GL and SubLedgers.
- Respond to queries raised by the team and provide appropriate feedbacks.
- Analyze feedback received and error reports to arrive at training needs.
- Resolve process related queries and escalations.
- Manage vendor queries and provide solutions.
- Report team performance data at the desired frequency.
- Constantly check debit balance and ensure stop payment for vendors.
- Support intercompany payments.
- Review root cause and reduce aging of pending invoices.
- Identify solutions with available information before escalation.
- Validate escalations and vendor master records.
- Manage monthend close activities.
- Support the team by liaising with different departments.
- Drive and participate in Operations reviews within the project / process.
- Initiate and deliver on process improvement project to improve process efficiencies.
- Contribute towards creation of knowledge updates and quality awareness training material and delivery to projects.
- Report to the team leader on performance, status and any escalations.
- Provide updates and submit reports related to own area of work.
People/Team Management: Act as a buddy and mentor for New Hires
- Mentor/coach a team of process executives/ senior process executives.
- Ensure quality monitoring and audits for process executives to identify areas of improvement for the team or individuals.
- Encourage the team to take domain certifications and training on an ongoing basis.
- Contribute to and participate proactively in knowledge sharing sessions.
- Conduct peer reviews and refresher training.
- Complete mandatory training for self as identified in the training plan for the project.
- Align individual goals with team objectives (work cohesively with the team.
Good To Have Skills
- GL Accounting
- Fixed Assets Accounting
- Reporting
- Reconciliation
About Us:
Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.
We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.
Our teams and their talent are a principle reason that we consistently outperform the competition.
Disclaimer:
- Cognizant does not entertain payments of any kind from candidates or vendors for employment. Requests for such payments should be promptly reported to TAGCompliance@Cognizant.com.
- If you encounter anyone who claims to offer jobs at Cognizant in return for any benefit (monetary or non-monetary), please do not entertain them. Please be informed that Cognizant shall not be held responsible for any such instances or payments you make.
- We recommend that you do not respond to spam emails/ messages you do not trust; never disclose your personal or financial details to anyone you do not know. If any such mails purporting to come from Cognizant are received, we advise you to contact us at TAGCompliance@Cognizant.com.
- Please report the phishing attempt to the following email id: CSIRT@Cognizant.com.
- To ascertain that you are receiving an official call from cognizant, please ensure you collect the recruiter’s details (full name; employee ID; and mobile number) during the call.
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