Cognizant Technology Solutions India Pvt Ltd – Process Specialist

Team Lead / Team Manager – B&L

Qualification:
Graduate (exclusion:
BE/BTech/MCA)

Responsibility:
Business / Customer:
– Interacts with Client/customer to maintain accuracy and efficiency Resolves customer queries and requests,.
Provides clarifications & updates on project & processes to the stakeholders.
Keeps the stakeholders informed on meeting process deliverables.
Collates data for reporting.

Project / Process:- Acts as an SME for the team to Identify & resolve issues and document all process changes
Monitor & review first level processing.
Process complex Transactions.
Handle first level escalations from client.
Perform quality checks/audits and Root cause analysis on errors to ensure error free processing.
Provides analytical reports.
Contribute to process improvement initiatives.
Identify and report process changes.
Adhere to the mandatory industry regulation and compliance requirements for the given process.
Review and audit adherence of the team.

Knowledge Management:- Perform knowledge sharing
Update Process documentation /user manuals as appropriate for the process.
Participate in knowledge transfer.

People/Team Management:
Adhere to org hygiene and compliance needs in terms of:
a Personal Utilization & Time sheet submission.
b Personal and new hire Assimilation.
c Attendance.
d Team Initiatives.
Provides appropriate floor support as an SME and feedback to team.
Has functional responsibility of the process in the absence of TL.
Manage break schedule/transport logistics for the team in the absence of the supervisor.