Cognizant Technology Solutions India Pvt Ltd – Process Executive

Sr. Analyst – Prod Ops

Qualification:
Graduate (exclusion:
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:
Stakeholder/Business Management:
Update required applications & tools and keep SME and TL informed of new issues.
Respond through email and chat.
Meet/Exceed targets set within the key research activities(Talent Research & Data Management).
Ensure exceptional viability / accexptance rate.

Process Improvements and Adherence: Meet process SLAs / metrics – productivity and quality targets within the established timelines.
Ensure process guidelines are followed and met as documented.
Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
Adhere to security practices set by organization.

Project Control, Management and Review / Program delivery: Receive tickets/work on issues related to respective process.
Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.

Customer Relationship Management: Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.

People/Team: Contribute to and participate proactively in knowledge sharing sessions.
Participate and contribute to organizational activities.

Personal Excellence: Record own attendance and time sheet related data.
Complete mandatory training for self as identified.
Align individual goals with team objectives (work cohesively with the team).