Job Title: International Voice Process- Tech Support(SFDC)
Experience: 1-4 years
Introduction:
We are looking for an enthusiastic and technology proficient individual with excellent communication skills. The candidate should have a basic understanding of CRM, networking, database concepts, etc.
Responsibilities:
Ensure on meeting daily KPIs
Receiving and making end user calls
Provide first level resolutions
Ticket creation/Categorization / Prioritization
Ticket escalation to respective Support Group
Incident resolution and recovery
Requirements:
Overall Experience-
1 to 4 years
Mandatory Skills/Experience-
Excellent written and verbal communications skills (English)
Should have at least 1 year of international voice process experience (Not applicable for PE)
Excellent Troubleshooting skills, search skills, ability to approach problems logically
Desirable Skills/Experience-
Proficient in Tier 1 Production trouble shooting skills -Windows, Networking etc
Ability to communicate complex technical issues in Customer friendly language
Understanding of basic networking, computer troubleshooting skill
Basic understanding of cloud / CRM concepts
Basic understanding of database concepts and data management (SQL) (preferable)
Excellent Soft skills & Communications skills (Voice & Email) to handle customers across the globe
Ability to prioritize and escalate cases as required
Ability to search and understand the knowledge base, contribute in crating content
Good typing skills and willing to work in 24X7 environment
Sales Force Certification preferred
Benefits:
Exposure to the best CRM product in the world today
Competitive salary at par with the best in the industry.
Flexible and employee friendly environment.
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