This role will be focused on providing 1st line support for queries/requests entering the Client Lifecycle Management (CLM) and assists with the handling of complex cases and queries. This role would also serve as the CLM liaison to other PB functions (e.g. Front Office, Location Business Management, Market Business Management) on CLM topics
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global Conduct and Ethics Standards
Responsibilities
The CLM team supports the APAC division with Private Banking account lifecycle management processes from maintenance to account closure. This role will be focused on first line support for queries and requests entering the CLM team and is expected to support in the following areas
Perform initial triage and review of queries coming into the CLMC Group Mailbox
Provide responses back to PB Front Office on common queries and report to the CLMC Case & Exceptions Management for more complex cases or queries
Work with the CLMC Products and Services Team to resolve queries from PB Front Office
Uphold the highest standards of control, always keeping data integrity in mind while carrying out day-to-day tasks.
Stay relevant with the latest regulatory, policy and procedural requirements.
Take ownership of relevant procedural documentation and ensure procedures are updated on a timely basis.
Report higher risk matters or regulatory questions to the Financial Crime Compliance team.
Provide support for any regulatory related, audit, review requirements.
To prepare and conduct training on client maintenance processes as required.
Deliver continuous operational improvements, in view of the changing operating and regulatory environment.
Any other tasks assigned by the management.
Source link
