Cisco Voice (VOIP) / Cisco Call Manager

Are you curious, motivated, and forward-thinking At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team

This team works under general supervision with increased latitude for independent judgment. Identifies non-routine issues and routes/escalates to appropriate team member. Works on multiple concurrent projects of medium complexity. Provides project status reports to management or senior peers.
What you will be doing

  • Coordinates repair, move, add/change and delete assignments to telephone systems and associated voice equipment.
  • Coordinates client requests for telecommunications support including moves, adds, changes, repairs, and inquiries.
  • Troubleshoots telecommunications repair problems and follows appropriate escalation procedures.
  • Provides software support for PBX, voice mail, voice networks and video systems.
  • Oversees vendor activities and verifies expenses relating to day-to-day support requirements.
  • Provides internal/external client liaison role for day-to-day support activities.

What you bring:

  • 3- 6years of experience with Cisco Voip environments CUCM, UCON,UCCX,Voice Gateways and Jabber and Edge devices.
  • Ability to work with end users via tickets to solve tier 1-3 level issues
  • Ability to work tickets for end user telephony setups, issues, and technical voice support
  • Ability to analzye issues and troubleshoot to narrow the scope of more complex issues
  • Communicates ideas both verbally and in written form in a clear, concise and professional manner
  • Requires understanding of telecommunications industry as well as voice system design and engineering

Added bonus if you have:

  • Good to have Experience on Avaya system
  • Knowledge of FIS’ products and services
  • Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
  • Knowledge of financial services industry
  • Knowledge of basic financial analysis principles and ratios

What we offer you

  • An exciting opportunity be a part of World’s Leading FinTech Product MNC
  • To be a part of vibrant team and to build up a career on core banking/payments domain
  • Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
  • A broad range of professional education and personal development possibilities – FIS is your final career step!

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