Bachelors Degree or more. 3 to 5 years of previous customer service experience, preferably in Chat environment.
Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style Excellent verbal and written communication skills, including listening and negotiating.
Experience dealing with escalated guest complaints Strong technical skills, ability to work within multiple systems and proficiency MS Power Point, Advance excel, Data visualization tools.
Ability to think critically, identify process and business opportunities and solve problems.
Lead/Six Sigma Certified. Support ongoing process training, coaching, documentation, reporting and work allocation.
Shift Offerings: Able to work early mornings, evenings, holidays, and weekends 45 Hours/Week with any two consecutive weekly offs.
Rotational shifts: 5:30am to 2:30pm IST or 12:30pm to 9:30pm IST
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