Description
Manager – Business Excellence Job Description: Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO Lead through hands-on application of Lean tools to eliminate waste and execute high-impact process improvement projects in addition to mentoring and facilitation of Green Belt projects Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes Act as a Change Agent and work closely with Operation, Transition, Training, On-site teams and Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas–working to apply their insights to challenge and modify current approaches/ways of doing things Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyze operational risks (FMEA), extend support in managing client escalations (RCA/CAPA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement Candidate Specifications: Looking for candidates with experience in multiple continuous improvement projects in the F&A domain. Ability to work with multiple tasks & Priorities Should be good at process Maturity Framework, Value Stream Mapping. Must be a BB certified professional Strong Knowledge of Quality Principles and Techniques essential Analytical & Reporting skills Should be strong in communication. Should be flexible with the shifts
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