Job Description: Requirements / Skills:-
• Preferred candidate should have 1 year of professional experience and possess knowledge of Customer Data Management.
• Should be graduate or having masters qualification(MBA)
• Candidates with BE or MCA not recommended.
• Willing to work in rotation shift based on business requirement every quarter.
• Computer skills (MS Office, especially Excel, Outlook, Power Point), advanced level
• Excellent communication skills, both written and verbal in English – advanced level
• Customer Hierarchy creations and updates in GSI & OSC system for Global countries.
• Manage the customers in corporate workbench by associating together and form a parent/child customer hierarchy relationship.
• Research in (company websites/D&B/ other sources) to see if the customer relationships exist as per the rules and then either create/add/remove from customer hierarchies.
• Quality checking and validation of customer address (city, country, ZIP Code) and DUNS number, for update in OSC and further correctly placing the account under the right hierarchy.
• First line support on CRA or by Email and SR, for hierarchies updates.
• Ad-hoc updates oh hierarchies for customers, on demand.
• Run reports to identify the Hierarchies for customer records.
• Research external data sources to validate customer information.
• Co-ordinate with sales & support services on customer data change requests or data issues.
• On demand, Support various tools enhancements and User Acceptance Tests
• Should handle multiple tasks effectively and prioritize work to meet aggressive goals
• Participate in conference calls and meetings
• Regular activity reporting for all projects, on a daily or weekly basis, as required per project
• Project coordination
• Duplicate reviews (investigate and approve the winner and placing the winner under the correct hierarchy via SDD Merges)
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