Job Summary
* Assistant Manager – Collections
Job Purpose
This position is open with Bajaj Finance ltd.
Job Duties & Key Responsibilities
* Duties and Responsibilities – • Responsible for Field Debt Collection of Credit Card in the respective location. • Personal Visit to high POS and Critical customers. • Identifying the Collection Agencies in the respective Location for Capacity building. • Managing Agencies and Collection Executives of Agency. • Ensuring timely allocation in automated or manual environment. • Delivery of Critical Collection Performance metrics in the location for Cards. • Ensuring legal guidelines are complied for entire collection structure in letter and sprits. • Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. • Ensure adherence to the Code of Conduct. • Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. • Handle customer issues escalations. • Ensuring documented feedback and action taken on all cases in soft buckets. • Ensuring adequate Feet on Street availability bucket-wise / segment-wise. • Report for support on mechanism for legal / police issues. • Ensuring audit queries are complied with, ensuring corrective and preventive action. • Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location.
Required Qualifications and Experience
* • Demonstrated success & achievement orientation.
• Good communication skills.
• Negotiation Skills
• Strong bias for action & driving results in a high performance environment.
• Demonstrated ability to lead from the front.
• Good Interpersonal skills.
• Working knowledge of computers.
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