Key Responsibilities:

1. Financial Responsibility:

  • Increase Room Revenue
  • Maintain ARR
  • Control Inventory

2. Customer Responsibility:

  • Increase Customer Value Preposition
  • Increase Travel Agent Satisfaction
  • Increase Guest Satisfaction
  • Increase Guest memorable Experiences
  • To Take Guest Feedback

3. Operation Responsibilities:

  • Timely Complete Front Office Operation
  • Timely Complete reservation procedures

4. Growth and Development

  • To complete all operational form and reports on time
  • To conduct training and certification of staff
  • To increase staff knowledge and quality

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