Job Description :
Operations & Process Review As Area Head of Sales Quality/CPA, incumbent is responsible for all CPA operations for respective Regional Locations for Merchant acquiring. All desks Pan India put together manage a monthly volume of approx 50000 applications Responsible for reviewing all processes & ensuring implementation at both CPA & Sales. Responsible for ensuring 100% Back Calling Verification for ME . Ensure Never Applied , Not Interested cases are declined in system as per process Approval rates Processing and Productivity Responsible for Approval Rates : To Monitor Gross approval rates across Channels , Products, by closely tracking the Sourcing Mix and sharing SM / ZH /RH level MIS for course correction . To initiate timely interventions from relevant stake holders viz Policy , AFU , Risk , etc to prevent an impact on approval rates. Target 90% for ME Application processing and productivity Supporting increased Volumes through better process Management : To ensure that applications are processed by CPA desks promptly and with nil process breakdowns To ensure adequate feedback is shared with the sourcing Channels to reduce FTNR and improve through-put . To reduce idle time between processes Automation and Process ImprovementTo ensure that best practices learned over a period of time to streamline Merchant Acquiring Processes , To reduce FTNR and build a First time Right culture , To propose greater degree of automation / digitalization at various process stages from Sourcing till TID release Curable Primes Curable Primes: To work closely with AFU/Ops to ensure errors are low at CPA as well as AFU and work towards a first time right approach. To use the same to share feedback to Sales where applicable. Quality and Compliance Responsible for all Key objectives to be driven with Sales & ensure numbers are achieved. Most of the objectives are for entire payment business & hence, a coordination with all NSMs would be required to ensure quality and compliance is maintained.SkillsTeam Management skillsShould possess Sales Skills along with Strategic Prospecting SkillsGood compliance and process knowledgeEye for QualityCoaching and mentoringTime Management SkillsProactive & Problem solving capabilityAnalytic skills .Leadership Skills


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