Greetings for the Day!
We are having openings for Application Support Engineer- Externetworks-Hitech City – Madhapur – Hyderabad.
• Profile : Application Support Engineer
• Location : Hitech City, Madhapur Hyderabad.
• Start Date : Immediate or ASAP
• Shift timings : 24*7 Rotational Shift
• Number of openings : Multiple with experience 3-6years.
Job Description:
JD for Application Support Engineer
ExterNetwork is looking to employ a passionate, enthusiastic and consulting focused candidate into the Technical Support Expert team. This team is responsible for working directly with customers and prospects to match business problems to technology, providing technical skills on the ground with customers and alongside partners as well as evangelizing the value of ExterNetworks’ vast array of technologies.
Job Responsibilities:
• Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product
• Thoroughly documenting all the communication, troubleshooting and activity on issues reported by the customer
• Educating customers on specific product functionality required to resolve their issues
• Writing and presenting internalinformal courses on troubleshooting areas of product functionality
• Creating solution entries as required
• Working cooperatively with other Technical Support team members and members of other Adobe teams such as OEM consulting services or Engineering teams
• Timely communication with customers concerning status of open issues
• Duties may also include working in conjunction with other team members on special teams or projects assigned to the Technical Support team such as customer migrations, product testing, implementations etc
• Follow-up training sessions to customers or support team members
What are we looking for:
• 5+ years of experience in a software support environment supporting complex, multi-tiered enterprise software applications
• Experience on Windows and MAC based applications
• Experience on collaboration tools [Box, SharePoint, FTP, OneDrive etc]• Experience in troubleshooting Adobe Enterprise Application issues
o Photoshop
o Adobe DC
o Creative
o Illustrator
o Adobe Premiere
o Dreamweaver
o Adobe Pro
o InDesign
• Proven in depth of knowledge of complex, database-centric, internet-based systems
• Ability to multi-task and work through problems independently
• Excellent Communications skills (written & verbal)
•
About Us: Externetworks
Since our inception in 2001, we have been experiencing tremendous growth over the years. IT outsourcing via Technology Staffing Solutions has been at the core of our establishment. In closely working with our customers over the years, they came to rely on us not only for staffing their in-house IT-talent but also to help them provide complete care for their IT investments and power their ability for rapid technology innovation. This intimate understanding of our customers’ challenges led to the development of Managed Technology Services and Application Development Services business units. Our customers now enjoy a single source provider for end-to-end technology solutions to address their IT challenges. To date, we have a very robust platform that can holistically meet the technology needs and overcome the technology challenges of any company; and, we have been growing between 25% and 33% YoY in the past five years.
• If you are interested with the above requirement please revert with your updated Resume along with the below details asap to Mail id : [HIDDEN TEXT] so that we can proceed further.
• Contact Person: Shalini-HR Executive
• Please send your CV or Resume to [HIDDEN TEXT] or Call on:040-45456551
Current CTC :
Expected CTC :
Official Notice Period:
If shortlisted need to attend F2F interview in Hyderabad on weekdays with one day prior update(Y/N)
Please refer if any of your friend or colleagues interested on the same..
Best Regards,
Shalini
HR Executive
Tel: 040-45456551Email:[HIDDEN TEXT]EXTERNETWORKS
Plot No: 1-60/8, Survey No: 72,Road, 1, Image Gardens Rd, Survey of India Colony,
Silicon Valley, Madhapur, Hyderabad, Telangana 500081
Externetworks.com


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