Some of the key aspects of this role are:
- Perform robust due diligence on Banker requests for new ECI’s, with key focus and unwavering attention to detail
- Collaborate and communicate effectively through active engagement with Global Partners.
- Keep track of all requests and effectively allocate the work within team members with a strong oversight on the SLA timelines and available coverage.
- Identify avenues of efficiency and improvement and ensure associated implementation.
- Lead by example when it comes to encouraging the team on team work and assist team members to achieve common goal of productivity and meeting deadlines.
- Act as first line of filter for internal team queries before they are raised for further assistance.
- Handle any escalations and concerns in the absence of the manager effectively.
- Develop process knowledge for self and team and aim to understand the complete cycle of the process and not only limited to procedural knowledge.
- Be responsible for any process related reporting requirements. Effectively maintain and track data on consistent basis.
- Be responsible for ensuring all procedure documents are accurately and timely updated for onshore sign off
- Put in place mechanisms to capture basic process data/info and provide when asked for, or prepare reports when needed by the Manager and/or the business
QUALIFICATIONS:
– Graduates from any stream.
– Bachelor’s degree in economics, finance or Business management.
– Minimum 4.0 years of overall work experience or at least 1.0 years completed in current role.
-Good knowledge in Excel and working knowledge in MS PowerPoint
– Experience in research and prospect on-boarding will be a plus point.
– Working Knowledge of the Salesforce Platform will be an added advantage.
– Experience in working with tools like Client Central, Customer Assist, ICRD, CKC and CTF.
– Curious, energetic and highly proactive in nature and always focusing on opportunity arising from situations
– ‘No excuses’ culture and mindset as a belief system.
– Ability to consider multiple dimensions of an issue.
– Taking responsibility of basic hygiene such as daily workflow allocation
– Willingness to believe in oneself and assess situations as well as take risks when called for
– Eye for detail and high level of accuracy.
– Ability to work with high volumes and adaptive to working under pressure and deadlines.
– Comfortable in working through online tools and databases to gather information and insights
– Previous experience of interacting with Stake holders and flexible as per the requirements of the stake holder.
– Good communication and writing skills
– Ready to operate within EMEA hours, but basis business needs, is amenable to flexible schedules
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