The role of the Advanced Support Lead will cover the following responsibilities:
. Being accountable to sustain the stability of the Global Monitoring & Logfile Management infrastructure globally as a second line support member.
. Participate in daily operations including the resolution of incidents, executing changes & analysis of problem tickets. This includes deep troubleshooting of complex issues down to code level.
. The responsibility to be a Subject Matter-Expert & Lead Point of Contact for monitoring issues (Osmosys – open source solution, AIOps (Moogsoft), SCOM, AppDynamics) as well as logfile management issues (Splunk)
. Collaborate with many different teams such as engineering, customers, application owners & vendors in order to determine solutions & fixes for incidents.
. Close collaboration with SRE stream to contribute in continuous service improvements including process optimization, automation and testing.
Your future colleagues
You&rsquoll be part of the Enterprise Monitoring Support team within Group CTO in Wroclaw. Our support team is based in Wroclaw, Z&uumlrich and India, divided into a global level 1 support and a global advanced support team. The team works very closely together with our Engineering team located in Wroclaw which open opportunities of close collaboration & deep diving into the supported products. The Product Owner is based in New York and partners are based in various locations mainly in New York, Zurich, London and Singapore.
The department values Diversity and Inclusion (D&I) and is committed to realizing the firm D&I ambition which is an integral part of our global cultural values.


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