Roles & Responsibilities
· Develop and ensure achievement of year-on-year revenue plans from designated key accounts divided into monthly, quarterly and annual plan for the region.
· Manage key accounts that are strategically important to the business
· Generate business insights through analysing relevant competitors’ data, their offerings and pricing strategies.
· Ensure adherence to defined key account management processes which may include mapping client expectations, documentation, handovers to the Operations team and client servicing team etc.
· Play a pivotal role in building strong relationships with new and existing clients to ensure continuity of business and create opportunities for up/cross selling.
· Support Client Servicing teams in case there is specific help required in his region. Liaison with clients from time to time to assess the quality of services and take necessary actions.
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