PRODUCTION SUPPORT ENGINEER Job For 4-6 Year Exp In Resource Access Management Solutions Private Limited Bengaluru / Bangalore – 1249960

JOB DESCRIPTION
Job purpose
The Production analyst has strong analytical skills and good ability to summarize and convey the key messages.
Autonomous and rigorous in managing usual incident and requests and performing daily monitoring and reporting in accordance with SLA and procedures.
With good skills in SQL, UNIX and basic U
• Must have L1, L2 Application Support Experience (at least 4 to 6 years)
• Should have solid knowledge on Investment Banking and proven hands on experience
• Good Knowledge on UNIX or Windows based environments along with scheduling tools like Autosys, Visual Cron etc.
• Solid SQL Knowledge
• Ready to work either in Asia Pacific or Europe timezones
• Self Starter, Believe in Team work, Take Ownership & Responsibility
• Able to demonstrate the experience on Automation of manual tasks and checks (preferable)
• Basic understanding of DevOps concepts and Continuous Delivery will be an advantage
As an Application Support Analyst, you will support the users of the Investment Banking Division on FO/MO/BO applications.
Among the ongoing day-to-day support of the trading cycle, your main responsibilities will be to: Ensure the continuity of
the business by a strong relationship with the local helpdesk-support team, the infrastructure teams, and the other IT teams in Singapore,
Bangalore, London, Paris and New York Provide extensive coverage to users in front, middle and back office units Guarantee a high level of
service & quality by industrializing the different processes and participating to the local and global projects and by communicating about it.
Make available the knowledge of the local activity by promoting and updating specific documentation Take part to transversal initiatives across
ITEC/DCC Identify improvement axis and lead the automation of manual checks/tasks Propose transformation of existing processes both for the business
or our production services activities.
• As an Application Support Analyst, you will support the users of the Investment Banking Division on FO/MO/BO applications.
• Among the ongoing day-to-day support of the trading cycle, your main responsibilities will be to:
• Ensure the continuity of the business by a strong relationship with the local helpdesk-support team, the infrastructure teams, and the other IT teams in Singapore, Bangalore, London, Paris and New York
• Provide extensive coverage to users in front, middle and back office units
• Guarantee a high level of service & quality by industrializing the different processes and participating to the local and global projects and by communicating about it.
• Make available the knowledge of the local activity by promoting and updating specific documentation
• Take part to transversal initiatives across ITEC/DCC
• Identify improvement axis and lead the automation of manual checks/tasks
• Propose transformation of existing processes both for the business or our production services activities.
Organization Write-Up
The Global Multi – National Bank is one of the leading European financial services groups. Based on a diversified and integrated banking model, the Group combines financial strength and proven expertise in innovation with a strategy of sustainable growth, aiming to be the trusted partner for its clients, committed to the positive transformations of society and the economy.
Active in the real economy for over 150 years, with a solid position in Europe and connected to the rest of the world, This Global Investment Bank has over 147,000 members of staff* in 67 countries and supports on a daily basis
is 31 million individual clients, businesses and institutional investors(1) around the world by offering a wide range of advisory services and tailored financial solutions.
The Investment Bank Global Solution Center (SG GSC), a 100% owned subsidiary of European banking major embarked on its Indian journey in 2000, and has displayed remarkable growth since. In 2002, the IT division expanded to include Investment Banking, and the back office operations were launched in 2004. In 2005, the Infrastructure Management Services division was set up to manage infrastructure remotely for the Corporate and Investment Bank.
The year 2007 saw the birth of the Securities Services division. In 2010, the Operations division for CIB came about. The inception of the Accounting and Finance division for the Investment Banking operations followed in 2011.
Today, SG GSC stands as a successful offshore development centre with 15 years of sustainable delivery expertise, and a long-term vision, developing global best practices to promote the strategic objectives of the SG group. SG GSC has evolved into a centre capable of delivering IT solutions as well as Business and Process consultancy with ease, with an emphasis on quality and cost saving for varied financial activities.
With further diversification and enhanced capability, SG GSC has begun developing solutions for entities across the Group, and is recognised for its knowledge and innovation.
SG GSC has witnessed significant expansion since its conception. The Chennai office came about in 2014, and is seamlessly integrated with the Bangalore office in terms of logistics, connectivity, communication and people engagement.
Today, there are 4,600 employees at SG GSC providing services in the areas of Application Development and Maintenance, Infrastructure Management, Business Process Management, and Knowledge Process Management, to this Global Investment Bank’s business lines around the world, from the Bangalore and Chennai offices.