Job Description
Undergraduate (graduate preferred)
Age group:
Above 22 years
Designation:
Team Leader
Min. work experience:
3 -7 years
Preferred Industry/ sector:
Auto(Commercial / Passenger Vehicles), Consumer Durables, Banking (Personal loans/ Credit Cards )
Reporting to: Regional Manager
Supervises (directly/indirectly): TLs & CRE
Organogram
Regional Manager – Collections
|
Team Leader
|
CRE
Role statement (summary of the role in 1 or 2 sentences):
Monitoring, track all Buckets as per SLA guidelines & ensure effective implementation of process
Core Responsibilities:

  1. Understanding of the collections policy and effective implementation
  2. Ensure all the SLA is been met and adhered to
  3. Monitoring & managing X Bucket Portfolio for his specified branch/geography
  4. Conducting detailed Reviews with the team (CRE) on a Daily/Weekly/Monthly basis ensuring targets assigned are met
  5. Ensuring audit compliance is met as per guidelines
  6. Track 100% visits been conducted by the CRE and the same is recorded on system
  7. Need to ensure the collected payments are deposited and credited into the customers accounts within the specified TAT
  8. Ensuring Zero% gap in the review mechanism
  9. Need to ensure daily allocation is been done to all CRE’s and the accounts are uploaded on their respective Hand Held Machines
  10. Ensuring that CRE are collecting the correct phone numbers from the field and the same is been collated by their respective TL and send to Call Centre / Regional Coordinator
  11. Responsible for ensuring all accounts are allocated within the team, area and no contracts are lying unallocated
  12. Sending daily field feedback to State Heads

Competencies:
Knowledge:

  1. Awareness of the Client process
  2. Understanding of the nuances of Collections

Skills & Abilities:

  1. Ability to plan, optimize collection through allocation of work as per resource available
  2. Ability for Cross functional interactions & co ordination
  3. Ability to monitor the team closely
  4. Process orientation & decision making skills
  5. Ability to navigate & handle challenges

Other attributes
Unique Identification Code(UIC)
Collections
Perks and Benefitspetrol allowance
Salary: INR 2,50,000 – 3,50,000 PA.
Industry: / /
Functional Area: , , ,
Role Category: Retail/Personal Banking
Role: Collections Officer
Employment Type: Full Time, Permanent


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