Service Engineer / Support Engineer -1 Yr Exp – Technical Support Engineer Job Gurgaon / Gurugram

• Single point of contact for external world.

• Creating Manual ticket.

• Sending Planned & Unplanned Notification.

• Creating Service request Problem ticket.

• Tracking SLA of tickets and Raise to L1 for any breach.

• Alarm Monitoring.

• To monitor the managed VAS services

• Create and Publish complete MIS.

• Create and Publish Ad-hoc reports to internal & external stakeholder.

• Publish dashboard to higher management.

• Creating & Publish monthly PPT.

• Chasing activity approvals from =SPOC.

• Aligning onsite and partner resources for planned & unplanned outage

• Regular update on incident

• Opening conference bridge

• 24*7 shift