About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Domain Capabilities
Product / Domain Knowledge

  • Possesses interpretive knowledge on the domain and works from the operations and technology perspective.

  • Should have end to end Interchnage settlement accounting process knowledge..

  • Complete understanding of risk points in the product

  • Able to identify the process gaps & mitigate risk around card setttlement process.

  • Provides guidance and clarification to others on principles & products

  • When there is a change in process advised by Country due to change in Bank policy, VISA/Master guidelines etc., this is to be socialised with the entire team to ensure adherence

  • Explains how principles apply to work activity

  • Should be able to interpret the Franchise guidelines, local guidelines and policies and apply to the current process,

  • Obtains feedback, develops or recommends changes to policies and procedures

  • Is constantly engaged with Country / Technology / various customer touchpoints and recommends changes to processes so that they could be made simple

  • Handles exceptions which are complex, is able to judge to a fair degree the consequences of the exceptions.

  • An awareness of linkages with other products/ process, linkages with various systems, hub resources and country resources.

  • Able to relate how each one of it impacts and correlate to each other

Process Management

  • Identify and eliminate process waste (excessive movement & transportation, wait time, defects, underutilized people/resources & non value added processing steps).

  • Able to do an end to end process review of settlement Processing and its workflow, identify the process gaps, non value added activities etc and suggest areas of improvement.

  • Assess process health through key metrics

  • Should be able to make/reveiw the volume/error trend & use the same for optimising the team efficiency

  • Analyses and remedies inefficiencies in processes

  • Ensure updated DOI&rsquos and end to end system / process manual on a regular basis

  • Advises on multiple processes and trains staff.

  • Instill in team the sense of urgency for change

  • Makes decisions on area of control and can identify issues that need to be escalated

Capacity Planning

  • Able to plan and assess capacity requirements, and then agree & articulate a recommended capacity plan

  • Measure cycle time for all product processes & their key underlying steps.

  • Uses tools to report capacity status & issues

  • Identifies critical paths & dependencies clearly

  • Aware of impact of prioritizing work at any given point in time

  • Exercises capacity planning within immediate area, such as, peaks and troughs in work load, planning leave, seasonal factors

  • Develop volume forecasts at sub-product level. Use these forecasts to optimally deploy the resources. Intra-day volume pattern should be known.

Operational risk Management

  • Analyses, interprets and monitors operations risk (through reference to key risk indicators) and presents an assessment of the these in an appropriate format

  • Recognizes potential issues and escalates them with recommendations

  • Measures and monitors risks of the team

  • Follow plan to mitigate the same and measure output

  • Able to put in preventive and detective controls

Behavioural Capabilities
Precision Accuracy

  • Executes tasks and assignments accurately within team and self

  • Possesses ability to differentiate between quality and excellence in the real time BAU activities

  • Able to provide solutions and ideas to bring down errors.

  • Create an error free culture by leveraging behavioral recognition, system requirements and other pressure points

  • Create a collaborative mindset towards driving quality work

Client Centric

  • Instills a strong internal and external customer mindset in the team by setting service quality standards.

  • Takes ownership of team goals in addition to their own

  • Understands customer&rsquos requirements, able to apply them and guide others

  • Understands the relative strength of each customer segment&rsquos priorities and requirements

  • Able to generate and implement improvement ideas for error free processing and better customer service

  • Able to initiate contact with customers to create a network with customers and seek feedback on service

  • Is able to serve customer within boundaries of policies and procedures without compromising on mandated procedures/ change process model

Communication

  • Clearly articulates and confidently expresses ideas and arguments

  • Listens well and offers positive and creative solutions

  • Ability to communicate in a collaborative manner without conflicts

  • Be able to give open and honest communication to demonstrate ethical leadership with integrity

  • Demonstrates presentation skills

Problem Resolution

  • Proactively identifies problems and promotes solutions

  • Addresses conflicts and errors quickly before they escalate

  • Understands some basic concepts in managing problems and able to apply them in own areas of work

  • Determines the significance of problem

  • Collects data, distinguishing between relevant and irrelevant data related to problem

Managerial Capabilities
Stakeholder Management

  • Able to put forth areas of concern and assistance required from Countries for improvement in operations

  • Understands concerns and needs of the stakeholders

  • Asses ones work and processes by their impact on stakeholder’s concerns.

  • Being able to give confidence to stakeholders that their interests are protected.

  • In the event of any unforeseen incidents, proactively manage flow of information to stake holders and reassure with concrete steps that all in control

People Management

  • Understands basic people management skills concept. Able to lead, motivate and develop a small team.

  • Negotiates and agrees performance agreements with employees

  • Regularly reviews, both formally and informally, individual and team performance

  • Able to provide objective feedback to team members, and suggest how knowledge, skills, behaviour and performance may be improved.

  • Provides regular performance and skill coaching as part of the feedback process.

  • Facilitates collaborative problem solving and decision making with the team

  • Provides clarity to team on what excellence means for their roles

  • Builds strong individual engagement with team members

  • Uses and manages HR systems as a management tool

  • Able to promote the team’s morale

Change Management

  • Develops procedures for change and ensures that they are effectively documented & communicated to all

  • Able to drive change and provide constructive feedback

  • Demonstrates a positive attitude and commitment to change and instills in teams the sense of urgency for change

  • Supports managers on the effects of change within their teams/ processes through consultation and facilitation

  • Uses tools specified to facilitate change

Project Management

  • Openness to new ideas and viewpoints

  • Understands the need for projects/ initiatives and contributes to the progress of the project

  • Has oversight of the purpose and status of the projects to ensure the overall project goals are likely to be met

Financial and Budgetary Management

  • Able to understand Financial Concepts.

  • Describes the internal control procedures and systems (e.g. processing company invoices)

Data Analytics

  • Ability to decide based on the available information in hand to recommend decisions.

  • Understanding the data points how it matches / breaches the rules.

  • Analyzing transactions to bring out trends and patterns.

  • Identifying the key information required from other sources

  • Co-relate all the inputs, analysis and summarize the findings.

  • Able to analyze the trends and patterns in the unit (Volume, capacity, performances & errors)

Strategy Formulation & Implementation

  • Understands the strategies and priorities of the organization

  • Able to execute given actions that will contribute towards achieving business strategies

Our Ideal Candidate
5 years of experience with the following skills

  • People Management Skills

  • Stake Holder Management

  • Communication skills

  • Multi Tasking

  • Decision making

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.


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